Nature Walk Resort values your privacy. This policy explains how we handle your personal information.

What Information We Collect

When you book with us, we collect your name, phone number, email, address, and ID proof details (Aadhaar, Passport, or Driving License). We also collect payment information for processing your reservation. This data comes through our website, booking platforms, phone calls, or emails.

How We Use Your Data

Your information helps us manage your reservation, send booking confirmations, and communicate about your stay. We may send promotional offers or resort updates to your email or phone. You can opt out anytime. Your payment details are used only for billing purposes through secure gateways like Razorpay. We don't store complete card information on our systems.

Keeping Your Information Safe

We store guest details securely in our physical register, booking management systems, and website database. Our team is trained to maintain confidentiality. While we use reasonable security measures, please understand that no online system is completely secure.

Sharing Your Information

We don't sell or rent your data to others. If you book through platforms like Booking.com or MakeMyTrip, they may access your reservation details per their own privacy policies. We share limited information with trusted service providers who help run our business, like payment processors. They're required to keep your data secure.

We may disclose information if legally required by government authorities or to protect our rights and the safety of our guests.

Payment Gateway Security

We use trusted payment gateways like Razorpay that follow industry security standards. These gateways are PCI-DSS compliant, ensuring your financial data is encrypted and protected. Card numbers and CVV codes are handled directly by the payment gateway, not stored by us.

Website Analytics

We use Google Analytics to understand how visitors use our website. This collects anonymous data like pages viewed and time spent on site. No personally identifiable information is collected. You can opt out using Google's browser add-on.

Social Media and Photos

We're on YouTube and Instagram. When you interact with our pages, those platforms collect data per their policies. We may use resort photos for marketing. If images clearly show your face, we'll ask permission first. Contact us if you want your photos removed.

Your Privacy Rights

You can request to see, correct, or delete your personal information by contacting us. You can unsubscribe from promotional messages anytime through email links or by reaching out directly. We'll still send important booking-related messages.

Data Retention

We keep your information as long as needed for services, legal requirements, and business purposes. Once no longer needed, we securely delete it.

Children's Information

We don't knowingly collect data from children under 18 without parental consent. If you believe your child has shared information with us, please contact us for removal.

Policy Updates

We may update this policy occasionally. Changes will be reflected with a new date. Significant updates will be communicated via email or website notice.

Contact Us for Privacy Concerns

Questions about privacy? Reach us at:

Email: info@naturewalkresort.co.in
Address: Nature Walk Resort, Banglow ki Kandi KEMPTY, Mussoorie, Uttarakhand 248179
YouTube: https://www.youtube.com/@NatureWalkResort
Instagram: https://www.instagram.com/naturewalkresortmussoorie/